Because we sell digital products (downloadable PDFs) that are delivered instantly, there is nothing to physically return. This policy explains when a cancellation or refund is possible.
1. Returns
We do not sell physical goods, so no returns or exchanges are applicable. Once a PDF has been delivered or downloaded, it cannot be "returned".
2. Cancellations
- You may cancel an order any time before payment is completed simply by leaving checkout.
- Once payment succeeds, the download is released immediately and the order cannot normally be cancelled.
3. When We Do Issue a Refund
A full refund is issued in the following cases:
- Duplicate payment — you were charged more than once for the same order.
- Failed delivery — payment was deducted but the download link or file was never made available, and we are unable to resolve it within 72 hours.
- Corrupt or unreadable file — the PDF cannot be opened and we cannot supply a working replacement.
- Wrong product delivered — you received a file different from the one purchased and do not want a replacement.
4. When Refunds Are Not Available
- Change of mind after the file has been downloaded.
- The content did not meet personal expectations, where the product description was accurate.
- You purchased the wrong product but have already downloaded it.
- Lack of compatible software or device to open a standard PDF.
5. How to Request a Refund
Email drvismayaverlekar@gmail.com within 7 days of the transaction with your order ID, registered email and a short description of the issue (a screenshot helps). We acknowledge every request within 2 business days.
6. Refund Processing Time
Approved refunds are processed back to the original payment method through our payment gateway within 5-7 business days. Depending on your bank or card issuer, it may take a further 3-5 business days to reflect in your statement. We do not issue cash or third-party account refunds.
7. Consultation Purchases
Where a product is purchased through the "Buy through Consultation" option, the consultation may be rescheduled free of charge with at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled slot, or no-shows, are non-refundable.
8. Chargebacks
Please contact us before raising a chargeback with your bank — most issues are resolved faster directly. Accounts with fraudulent chargebacks may be suspended.